F11
Viking
Keypad Stuck Key / Shorted Keypad
Viking oven displays F11; audible alarm may sound continuously and keypad may not respond.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Liquid spill into keypad, Worn or stuck membrane switch, Shorted keypad ribbon, Failed user interface board
How to Fix / Troubleshooting
Safety: Disconnect power before removing the control panel.
Steps:
- Inspect the front of the keypad for signs of liquid intrusion (cleaning solution, spills). Allow the panel to dry completely if recently exposed to moisture.
- Remove the control panel and disconnect the keypad ribbon from the EOC. Restore power briefly: if F11 clears with the keypad disconnected, the keypad is defective and must be replaced.
- If F11 persists even with the keypad disconnected, the EOC is likely faulty and should be replaced.
- When installing a new keypad, avoid spraying cleaners directly on the panel; spray onto a cloth instead.
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Repair Difficulty
Medium
3/5
Required Part
Oven Touchpad / Membrane Panel
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