Whirlpool
Keypad / touch control failure
Oven display works but buttons do not respond or respond intermittently.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Worn or damaged touchpad membrane, Loose keypad ribbon cable, Contamination from cleaning fluids, Failed user interface board
How to Fix / Troubleshooting
Safety first: Disconnect power before removing the control panel.
- Clean surface only: Do not spray cleaners directly on the control panel. Wipe with a damp cloth only to prevent fluid intrusion.
- Reseat ribbon cable: Remove the control panel and unplug/replug the keypad ribbon cable to the UI or control board.
- Check for damage: Inspect the touchpad for cracks, bubbling, or signs of liquid inside. Replace the control panel/touchpad assembly if damaged.
- UI board: If a new keypad does not restore function, replace the user interface board.
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Repair Difficulty
Medium
3/5
Required Part
Control Panel / Touchpad Assembly
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