Safety first: Disconnect power before working on the control panel.

Clean surface: Wipe the keypad area with a mild cleaner to remove grease that may interfere with button travel.
Inspect connector: Remove the control panel and check the keypad ribbon cable connection to the main board. Reseat firmly.
Test buttons: With the panel reinstalled, test each button. If some remain unresponsive, the keypad membrane is likely worn.
Replace control panel: Install a new Broil King Crown Pellet control panel/keypad assembly.

Buttons on the control panel are unresponsive or require very hard presses.

Possible Causes