Er5
Broil King
Flame-Out / Loss of Fire During Operation
Display shows Er5 and grill shuts down mid-cook
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Pellets bridged in hopper, Wet or poor-quality pellets, Auger motor intermittent, Excessive ash buildup in firepot smothering flame
How to Fix / Troubleshooting
Safety first: Turn the grill off and unplug it. Allow it to cool before servicing.
- Check pellet level and quality: Open the hopper and verify there are enough pellets. Stir the pellets to break up any bridging. Remove any sawdust or clumped, damp pellets and refill with fresh, dry pellets.
- Clean firepot: Access the firepot and remove ash and unburned pellets. Ensure all air holes are clear to allow proper combustion.
- Inspect auger operation: With the grill reassembled, plug it in and start a cycle with the firepot empty. Observe whether pellets are consistently dropping into the firepot. If feed is intermittent or stops, the auger motor or auger shaft may be binding.
- Check combustion fan: Confirm the combustion fan runs steadily during operation. Weak or no airflow can cause flame-out.
- Restart and monitor: After cleaning and verifying pellet feed, restart the grill and monitor for stable flame and temperature. If Er5 recurs, further diagnosis of the auger motor and control board is required.
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Repair Difficulty
Medium
3/5
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