Controller buttons are unresponsive or require very hard presses.

Safety first: Unplug the grill before removing the controller.

• Clean surface: Wipe the keypad area with a slightly damp cloth and mild cleaner. Do not soak.
• Inspect overlay: Look for cracks or lifting edges where moisture can enter.
• Dry time: Allow the panel to dry completely before powering on.
• Replace controller: If buttons remain unreliable, replace the control board assembly.