Igniter glows but pellets do not ignite; heavy smoke then flame-out.

Safety first: Turn OFF and unplug the grill. Allow smoke to clear and grill to cool.

• Clean firepot: Remove excess pellets and ash so only a small initial charge is present during startup.
• Check igniter position: Ensure the igniter tip is centered in the firepot hole and close to the pellets.
• Verify airflow: Confirm the combustion fan runs and that intake/exhaust paths are clear.
• Use dry pellets: Replace any suspect pellets with a fresh, dry supply.