Er13 appears; grill shuts down shortly after startup with a strong smoke smell but no sustained flame.

Safety first: Turn OFF and unplug the grill. Open the lid and allow any smoke to clear. Wait until all pellets in the fire pot are cool before handling.

• Empty fire pot: Remove grates and diffuser. Scoop out excess pellets from the fire pot and vacuum ash. Leaving too many pellets can smother the igniter.
• Check igniter glow: With the fire pot exposed, plug in the grill and start a cycle. After 2–3 minutes, confirm that the igniter glows bright red/orange. If it is dim or not glowing, test and replace as needed.
• Improve airflow: Inspect the air intake and exhaust for obstructions. Clean the combustion fan and ensure it starts promptly at ignition.
• Use fresh pellets: Discard any pellets that have been stored in a humid environment. Refill with dry pellets and avoid leaving pellets in the hopper for long periods.
• Restart correctly: Follow the Enders startup procedure: start on SMOKE or LOW with the lid open until a stable flame is visible, then close the lid and set the desired temperature.

Repeated Er13 events with a good igniter and airflow may indicate a control board timing issue and warrant board replacement.