Excessive white smoke and sooty buildup on food and inside the cook chamber.

Safety first: Turn OFF and unplug the grill before cleaning.

• Clean firepot thoroughly: Remove all ash and debris from the firepot and ensure all air holes are open.
• Check fan and intake: Clean the combustion fan and intake vents. Make sure nothing is blocking airflow under or behind the grill.
• Use quality pellets: Discard any pellets that feel soft or crumbly. Use only dry, food-grade hardwood pellets.
• Monitor pellet feed: If the firepot is overflowing with unburned pellets, the auger may be feeding too much. Inspect the control board and auger relay for sticking as described in other entries.