Gourmet Grillson
Gourmet Grillson Pellet Grills & Smokers Error Codes
Complete list of fault codes and troubleshooting guides. Use the search below to find your specific error.
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ERR1
Grill will not ignite; display shows ERR1 shortly after startup, no flame in firepot.
Igniter Rod Failure
ERR10
Display shows ERR10; grill powers on but auger never turns, even during startup prime.
Auger Motor Circuit Fault
ERR11
Display shows ERR11; meat probe temperature reads 0°F or dashes and alarms when probe is selected.
Meat Probe Open Circuit
ERR12
Display shows ERR12; meat probe temperature jumps erratically or reads extremely high.
Meat Probe Short Circuit
ERR13
Display shows ERR13; Wi-Fi or Bluetooth icon flashes and app cannot connect to grill.
Wireless Communication Module Fault
ERR14
Display shows ERR14; control panel is frozen or unresponsive to button presses.
User Interface Panel Communication Fault
ERR15
Display shows ERR15; grill shuts down shortly after startup with a safety alarm.
Lid Open Safety Switch Fault (if equipped)
ERR16
Display shows ERR16; grill reports hopper lid open and pauses auger feed (on models with hopper safety).
Hopper Lid Switch Fault
ERR17
Display shows ERR17; grill cannot reach set temperature and times out with an error.
Insufficient Heat Output / Low Temperature Fault
ERR18
Display shows ERR18; grill temperature swings widely above and below the setpoint.
Temperature Overshoot / Undershoot Control Fault
ERR19
Display shows ERR19; grill reports a fan speed error or low airflow condition.
Combustion Fan Speed / Feedback Fault
ERR2
Display shows ERR2 and grill shuts down; pellets do not feed into the firepot.
Auger Motor or Auger Jam Fault
ERR20
Display shows ERR20; grill shuts down and indicates an internal fault.
General Internal Controller Fault
ERR3
Display shows ERR3 and grill shuts down during cook; temperature drops and fire goes out.
Flame-Out / Loss of Combustion
ERR4
Display shows ERR4 immediately on power-up; grill will not start any cooking cycle.
RTD Temperature Probe Open Circuit
ERR5
Display shows ERR5 and temperature reading is obviously wrong (e.g., -40°F or 700°F at room temperature).
RTD Temperature Probe Short Circuit or Out-of-Range
ERR6
Display shows ERR6 during cook; grill overshoots set temperature and runs excessively hot.
Temperature Control Feedback Fault
ERR7
Display shows ERR7 and grill will not power the auger or fan; control panel lights but no outputs work.
Low Voltage / Power Supply Fault
ERR8
Display shows ERR8; grill starts but then shuts down with a beeping alarm after a few minutes.
Overheat / High-Temperature Safety Trip
ERR9
Display shows ERR9 and grill will not start; fan briefly spins then stops.
Combustion Fan Circuit Fault
Symptom
Buttons or dial on control panel do not respond or respond intermittently.
User Interface Input Failure
Symptom
Display is dim, flickering, or unreadable, but grill otherwise operates.
Display Backlight or LCD Failure
Symptom
Excessive vibration or rattling of the grill body during operation.
Structural Vibration / Loose Panels
Symptom
Excessive white smoke and sooty buildup on food and inside the cook chamber.
Incomplete Combustion / Sooty Smoke
Symptom
Grease bucket overflows or fills unusually fast during normal cooking.
Excessive Grease Drainage
Symptom
Grease fire in cook chamber; flames visible under drip tray and heavy smoke.
Grease Ignition / Fire Under Drip Tray
Symptom
Grease leaking from front or sides of grill instead of into the grease bucket.
Grease Management System Failure
Symptom
Grill cannot reach high temperatures (e.g., stuck around 250°F when set to 400°F).
Low Maximum Temperature / Insufficient Heat
Symptom
Grill overshoots set temperature by 50–100°F and struggles to stabilize.
Runaway Temperature / Overfeeding Pellets
Symptom
Grill powers on but will not ignite; pellets feed into firepot but never light and smoke remains white and cool.
Ignition Failure Without Error Code
Symptom
Grill starts but then goes out mid-cook; temperature slowly drops to ambient and pellets stop burning.
Mid-Cook Flame-Out
Symptom
Grill will not power on at all; no lights or display when plugged in.
No Power / Dead Grill
Symptom
High-pitched squeal or rattling from fan area during cook.
Combustion Fan Bearing or Blade Issue
Symptom
Loud grinding or squealing noise from hopper area during operation.
Auger Mechanical Noise / Bearing Wear
Symptom
Pellets in hopper show signs of mold, swelling, or clumping; grill performance is erratic.
Pellet Degradation / Moisture Contamination
Symptom
Rust forming inside cook chamber, on grates, or on exterior panels.
Corrosion / Finish Degradation
Symptom
Strong chemical or electrical burning smell from control panel area.
Overheating Electrical Component
Symptom
Uneven cooking; one side of the grill is significantly hotter than the other.
Heat Distribution Imbalance
Symptom
Wi-Fi or Bluetooth connection is weak or frequently drops, but no error code is shown.
Intermittent Wireless Connectivity
| Error Code | Symptom | Fault Type | Guide |
|---|---|---|---|
| ERR1 |
Grill will not ignite; display shows ERR1 shortly after startup, no flame in firepot.
|
Igniter Rod Failure | View Details |
| ERR10 |
Display shows ERR10; grill powers on but auger never turns, even during startup prime.
|
Auger Motor Circuit Fault | View Details |
| ERR11 |
Display shows ERR11; meat probe temperature reads 0°F or dashes and alarms when probe is selected.
|
Meat Probe Open Circuit | View Details |
| ERR12 |
Display shows ERR12; meat probe temperature jumps erratically or reads extremely high.
|
Meat Probe Short Circuit | View Details |
| ERR13 |
Display shows ERR13; Wi-Fi or Bluetooth icon flashes and app cannot connect to grill.
|
Wireless Communication Module Fault | View Details |
| ERR14 |
Display shows ERR14; control panel is frozen or unresponsive to button presses.
|
User Interface Panel Communication Fault | View Details |
| ERR15 |
Display shows ERR15; grill shuts down shortly after startup with a safety alarm.
|
Lid Open Safety Switch Fault (if equipped) | View Details |
| ERR16 |
Display shows ERR16; grill reports hopper lid open and pauses auger feed (on models with hopper safety).
|
Hopper Lid Switch Fault | View Details |
| ERR17 |
Display shows ERR17; grill cannot reach set temperature and times out with an error.
|
Insufficient Heat Output / Low Temperature Fault | View Details |
| ERR18 |
Display shows ERR18; grill temperature swings widely above and below the setpoint.
|
Temperature Overshoot / Undershoot Control Fault | View Details |
| ERR19 |
Display shows ERR19; grill reports a fan speed error or low airflow condition.
|
Combustion Fan Speed / Feedback Fault | View Details |
| ERR2 |
Display shows ERR2 and grill shuts down; pellets do not feed into the firepot.
|
Auger Motor or Auger Jam Fault | View Details |
| ERR20 |
Display shows ERR20; grill shuts down and indicates an internal fault.
|
General Internal Controller Fault | View Details |
| ERR3 |
Display shows ERR3 and grill shuts down during cook; temperature drops and fire goes out.
|
Flame-Out / Loss of Combustion | View Details |
| ERR4 |
Display shows ERR4 immediately on power-up; grill will not start any cooking cycle.
|
RTD Temperature Probe Open Circuit | View Details |
| ERR5 |
Display shows ERR5 and temperature reading is obviously wrong (e.g., -40°F or 700°F at room temperature).
|
RTD Temperature Probe Short Circuit or Out-of-Range | View Details |
| ERR6 |
Display shows ERR6 during cook; grill overshoots set temperature and runs excessively hot.
|
Temperature Control Feedback Fault | View Details |
| ERR7 |
Display shows ERR7 and grill will not power the auger or fan; control panel lights but no outputs work.
|
Low Voltage / Power Supply Fault | View Details |
| ERR8 |
Display shows ERR8; grill starts but then shuts down with a beeping alarm after a few minutes.
|
Overheat / High-Temperature Safety Trip | View Details |
| ERR9 |
Display shows ERR9 and grill will not start; fan briefly spins then stops.
|
Combustion Fan Circuit Fault | View Details |
| – |
Buttons or dial on control panel do not respond or respond intermittently.
|
User Interface Input Failure | View Details |
| – |
Display is dim, flickering, or unreadable, but grill otherwise operates.
|
Display Backlight or LCD Failure | View Details |
| – |
Excessive vibration or rattling of the grill body during operation.
|
Structural Vibration / Loose Panels | View Details |
| – |
Excessive white smoke and sooty buildup on food and inside the cook chamber.
|
Incomplete Combustion / Sooty Smoke | View Details |
| – |
Grease bucket overflows or fills unusually fast during normal cooking.
|
Excessive Grease Drainage | View Details |
| – |
Grease fire in cook chamber; flames visible under drip tray and heavy smoke.
|
Grease Ignition / Fire Under Drip Tray | View Details |
| – |
Grease leaking from front or sides of grill instead of into the grease bucket.
|
Grease Management System Failure | View Details |
| – |
Grill cannot reach high temperatures (e.g., stuck around 250°F when set to 400°F).
|
Low Maximum Temperature / Insufficient Heat | View Details |
| – |
Grill overshoots set temperature by 50–100°F and struggles to stabilize.
|
Runaway Temperature / Overfeeding Pellets | View Details |
| – |
Grill powers on but will not ignite; pellets feed into firepot but never light and smoke remains white and cool.
|
Ignition Failure Without Error Code | View Details |
| – |
Grill starts but then goes out mid-cook; temperature slowly drops to ambient and pellets stop burning.
|
Mid-Cook Flame-Out | View Details |
| – |
Grill will not power on at all; no lights or display when plugged in.
|
No Power / Dead Grill | View Details |
| – |
High-pitched squeal or rattling from fan area during cook.
|
Combustion Fan Bearing or Blade Issue | View Details |
| – |
Loud grinding or squealing noise from hopper area during operation.
|
Auger Mechanical Noise / Bearing Wear | View Details |
| – |
Pellets in hopper show signs of mold, swelling, or clumping; grill performance is erratic.
|
Pellet Degradation / Moisture Contamination | View Details |
| – |
Rust forming inside cook chamber, on grates, or on exterior panels.
|
Corrosion / Finish Degradation | View Details |
| – |
Strong chemical or electrical burning smell from control panel area.
|
Overheating Electrical Component | View Details |
| – |
Uneven cooking; one side of the grill is significantly hotter than the other.
|
Heat Distribution Imbalance | View Details |
| – |
Wi-Fi or Bluetooth connection is weak or frequently drops, but no error code is shown.
|
Intermittent Wireless Connectivity | View Details |
No matching codes found
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