Display shows IGN or ignition error; grill times out without lighting pellets.

Safety first: Turn the grill OFF, unplug it, and let it cool. Do not touch the igniter until it has cooled completely.

Step-by-step checks:

• 1. Clean the firepot: Remove grates and heat diffuser. Vacuum out ash and unburned pellets. A clean firepot is essential for reliable ignition.
• 2. Verify pellet feed: Start the grill and confirm that pellets drop into the firepot within the first few minutes. If not, troubleshoot the auger system.
• 3. Check igniter heat: With the firepot exposed and grill started, observe the igniter area (do not touch). Within 3–5 minutes, you should see a red glow or feel heat. If there is no heat, the igniter is likely bad.
• 4. Inspect igniter wiring: With power unplugged, check the igniter wires and connector at the control board for damage or loose connections.
• 5. Replace igniter: Remove the igniter retaining screw, slide out the hot rod, and install a new Grilla Grills-compatible igniter. Route wires away from hot surfaces.
• 6. Check power source: Avoid long, undersized extension cords that can drop voltage during ignition. Plug directly into a grounded outlet.

When to call a technician: If the grill still fails to ignite with a new igniter and proper pellet feed, the control board ignition circuit may be faulty and require professional service.