Grill powers on but will not ignite; pellets feed into firepot but never light, requiring manual lighting.

Safety first: Turn the grill OFF, unplug it, and allow it to cool. Do not touch the igniter until it is cool.

Step-by-step checks:

• 1. Clean firepot: Remove grates and diffuser, vacuum out ash and unburned pellets so the igniter tip is exposed.
• 2. Test igniter heat: With the firepot exposed, plug in and start the grill. After 3–5 minutes, carefully feel for heat near the igniter (without touching it). If there is no noticeable heat, the igniter is likely failed.
• 3. Inspect wiring: Unplug the grill and check the igniter wires and connector at the control board for damage or looseness.
• 4. Replace igniter: Remove the retaining screw, slide out the igniter, and install a new Grilla Grills-compatible hot rod igniter. Route wires away from hot surfaces.
• 5. Avoid poor power sources: Plug directly into a grounded outlet; avoid long, thin extension cords that can drop voltage.

When to call a technician: If a new igniter does not heat, the control board ignition circuit may be faulty and should be tested by a professional.