Pellets not feeding at all from hopper to firepot, but auger motor can be heard running.

Safety first: Turn the grill OFF, unplug it, and allow it to cool before working on the auger.

Step-by-step checks:

• 1. Empty hopper: Remove pellets to expose the auger intake.
• 2. Observe auger: With the hopper empty, start the grill briefly and look to see if the auger shaft is turning at the intake. If not, proceed.
• 3. Access motor end: Remove the side or rear panel to access the auger motor and coupling.
• 4. Inspect shear pin/coupling: Check for a broken shear pin or loose set screw connecting the motor to the auger shaft. Replace the pin or tighten the coupling as needed.
• 5. Test feed: Reassemble, refill hopper, and run a priming cycle to confirm pellet movement.

When to call a technician: If the auger shaft itself is damaged or separated from the flighting, replacement of the auger assembly may be required.