Grill starts but then shuts down after 5–15 minutes with unburned pellets in burn pot

Safety first: Allow the grill to cool before cleaning or disassembling.

• Step 1 – Confirm fan operation: During startup and early burn, listen for the combustion fan. If it stops intermittently, inspect and replace the fan if necessary.
• Step 2 – Clean burn pot and firebox: Remove all ash and debris from the burn pot and surrounding firebox. Ensure air inlets are clear.
• Step 3 – Replace pellets: Empty the hopper and auger of old pellets. Refill with fresh, dry pellets stored indoors.
• Step 4 – Follow proper startup: Use the manufacturer’s recommended startup sequence (often setting to SMOKE or LOW with lid open until ignition, then closing lid).
• Step 5 – Check for wind issues: Strong wind can blow out the flame. Use a windbreak or reposition the grill if necessary.