Control panel displays ERR2 and grill shuts down shortly after startup

Safety first: If you suspect a grease fire, keep the lid closed, unplug the grill, and use a Class B fire extinguisher if needed. Never use water on a grease fire.

• 1. Allow full cool-down: Leave the lid closed until the grill is completely cool. Unplug from power.
• 2. Inspect for grease buildup:
  • Remove grates and drip pan.
  • Check for heavy grease on the drip tray, in the bottom of the barrel, and in the grease channel.
  • Clean all grease with a plastic scraper and non-flammable degreaser. Dry thoroughly.
• 3. Check RTD/temperature probe:
  • Locate the internal temperature probe (usually a metal rod on the side wall of the cook chamber).
  • Clean off heavy soot or grease with a damp cloth; buildup can cause false high readings.
  • Inspect the probe wire where it passes into the body and into the hopper/control area for cuts or melted insulation.
• 4. Verify pellet feed:
  • Empty the hopper and check for foreign objects or wet pellets that may cause erratic feeding.
  • Confirm the auger is not jammed and that pellets are not piled excessively high in the fire pot.
• 5. Test again:
  • Refill with dry pellets, plug in, and start the grill on a low setting.
  • If ERR2 returns quickly and the grill is not actually overheating, the temperature probe (RTD) or control board is likely faulty and should be replaced.