Masterbuilt
Auger Feed Failure
Grill powers on but auger does not turn and no pellets feed into fire pot
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Jammed auger with swollen pellets, Failed auger motor, Sheared auger motor pin or coupler, Loose auger motor wiring connector
How to Fix / Troubleshooting
Safety first: Unplug the grill and ensure it is completely cool before working on the auger or hopper.
- 1. Confirm symptom:
- Start the grill and listen for auger motor noise.
- If silent or humming without movement, proceed to inspection.
- 2. Empty hopper:
- Remove all pellets from the hopper.
- Vacuum out dust and fines.
- 3. Access auger assembly:
- Remove the hopper cover and rear/side panels as per Masterbuilt manual.
- Locate the auger motor at the end of the auger tube.
- 4. Check coupler and pin:
- Inspect the connection between the motor shaft and auger shaft.
- Replace any broken shear pin or stripped coupler.
- 5. Clear auger jam:
- Remove the screws securing the auger motor and pull the auger shaft out of the tube.
- Scrape off compacted pellets and clean the tube.
- Reinstall the auger and motor.
- 6. Test motor:
- With the grill reassembled, plug in and start on LOW.
- If the auger still does not turn, replace the auger motor.
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Repair Difficulty
Hard
4/5
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