Display shows FLAME OUT and grill stops heating during cook

Safety first: Do not immediately restart if you smell heavy smoke inside the cabinet. Open the lid carefully to vent smoke and confirm there is no active flame or pellet overflow.

• Step 1 – Check pellet level: Open the Monument hopper and verify there are enough pellets. Refill with dry, high‑quality hardwood pellets if low.
• Step 2 – Inspect firepot: Remove grates and drip tray. If the firepot is overflowing with unburned pellets, scoop them out into a metal container and vacuum remaining debris. If the pot is empty and full of ash, vacuum thoroughly.
• Step 3 – Verify auger feed: With the grill cool and empty firepot, start a feed or prime cycle. Confirm that pellets drop steadily into the firepot. If feed is intermittent, inspect the auger and motor for jams or slipping coupler.
• Step 4 – Check combustion fan: During startup, listen for the combustion fan. Weak or no airflow can cause flameouts. Clean ash from around the firepot and ensure the fan intake is not blocked.
• Step 5 – Wind and lid position: Avoid pointing the exhaust directly into strong prevailing winds. Keep the lid closed during operation to maintain stable combustion.
• Step 6 – Restart procedure: After clearing excess pellets and ash, follow Monument's manual restart procedure: ensure firepot is clean, set to SMOKE or low temperature, start the grill with lid open until ignition is confirmed, then close lid and set desired temperature.