Display shows HOT or HI TEMP and grill shuts down or goes into safety mode

Safety first: If you suspect a grease fire, keep the lid closed, turn the grill off, and disconnect power. Do NOT use water to extinguish a grease fire.

• Step 1 – Allow to cool: Leave the lid closed until flames subside and the grill cools significantly. Once safe, open the lid carefully.
• Step 2 – Inspect for grease buildup: Remove grates and drip tray. Look for heavy grease accumulation and signs of flare‑up. Clean the drip tray, grease channel, and bucket thoroughly.
• Step 3 – Check RTD probe: Ensure the temperature probe is clean and not coated in thick carbon, which can cause inaccurate readings. Clean gently.
• Step 4 – Examine pellet feed: If the firepot is overflowing with pellets, there may be a control or auger issue. Clear excess pellets and ash. Run a test at a low setpoint to see if the auger cycles normally.
• Step 5 – Operating practice: Avoid running the grill at maximum temperature with the lid open for extended periods, as this can cause runaway temperatures near the RTD.
• Step 6 – Controller check: If HOT errors occur repeatedly under normal use, the main control board or RTD may be misreading temperature and should be tested and possibly replaced.