IGN
Napoleon Ignition Timeout Fault

Display shows IGN error and pellets feed but do not ignite

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Failed hot rod igniter, Igniter not positioned correctly in fire pot, Excessive ash blocking igniter heat, Weak combustion fan airflow

How to Fix / Troubleshooting

Safety first: Turn OFF and unplug the grill. Let all pellets in the fire pot cool before handling.

Steps:

  • Clean fire pot: Remove all ash and pellets from the fire pot. Ensure the igniter opening is clear and unobstructed.
  • Check igniter position: The igniter tip should protrude slightly into the fire pot or align with the igniter hole per Napoleon's design. Adjust mounting if it has backed out.
  • Test igniter: With the grill unplugged, disconnect the igniter and measure resistance. Replace if open or out of spec.
  • Verify airflow: Confirm the combustion fan runs during ignition. Poor airflow can prevent ignition even with a working igniter.
  • Restart: After corrections, run a new ignition cycle and observe for flame within a few minutes.
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Repair Difficulty

Medium 3/5

Required Part

Hot Rod Igniter
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