PEL
Napoleon Pellet Supply or Fuel Starvation Fault

Display shows PEL error and grill shuts down with fire-out condition

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Possible Causes

Empty hopper, Pellet bridging in hopper, Wet or swollen pellets, Auger feed rate too low for set temperature

How to Fix / Troubleshooting

Safety first: Turn OFF and unplug the grill. Allow the fire pot to cool.

Steps:

  • Check hopper level: Refill the hopper with dry, high-quality hardwood pellets if low or empty.
  • Break bridging: Stir pellets in the hopper to break up any bridges or clumps that prevent pellets from dropping into the auger intake.
  • Inspect pellet quality: Remove any pellets that are soft, swollen, or disintegrating. Store pellets in a dry environment.
  • Clean fire pot: Remove excess unburned pellets and ash, then restart the grill following the manufacturer’s startup procedure.
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Repair Difficulty

Very Easy 1/5
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