Display shows WiFi error or app cannot connect to grill

Safety first: For network troubleshooting, the grill can remain plugged in but ensure it is not actively cooking while you work around the control panel.

Steps:

• Check signal strength: Verify your router is within range of the grill. Move the router closer or use a Wi-Fi extender if signal is weak.
• Power cycle: Turn the grill OFF, unplug for 60 seconds, then plug back in and power ON to reset the Wi-Fi module.
• Verify module connection: If accessible, remove the control panel and ensure the Wi-Fi module is firmly seated on the control board header.
• Re-pair with app: Follow Napoleon’s app instructions to forget and re-add the grill, entering the correct SSID and password.
• Firmware: Update the app and grill firmware if updates are available.