Display shows NO PEL or similar message and grill shuts down

Safety first: Turn the controller to OFF and allow the grill to cool.

• Open the pellet hopper and verify the pellet level. If low or empty, refill with dry, food‑grade hardwood pellets.
• Stir the pellets by hand to break up any bridging (where pellets form an arch and stop dropping into the auger intake).
• Check for signs of moisture: pellets that are soft, crumbly, or swollen should be discarded and the hopper vacuumed clean.
• Restart the grill and observe whether pellets drop into the firepot. If not, listen for the auger motor. If it is silent, troubleshoot the auger motor and wiring.

Warning: Never push pellets into the auger intake with tools while the grill is running; you can damage the auger or injure yourself.