Grill cannot reach high temperatures (e.g., stuck below 300°F) even with lid closed.

Safety first: Turn the grill OFF and allow it to cool before cleaning internal parts.

• Step 1 – Clean firepot and burn area: Remove all ash and ensure firepot holes are open.
• Step 2 – Inspect combustion fan: Clean fan blades and air intake openings. Replace the combustion fan motor if it spins slowly or not at all.
• Step 3 – Use quality pellets: Switch to a reputable hardwood pellet brand and ensure pellets are dry.
• Step 4 – Check lid seal: Inspect lid alignment and any gasket material. Adjust hinges or replace lid gasket if large gaps are present.