Grill powers on but auger never turns; no pellets feed into firepot even though other functions work.

Safety first: Unplug the grill before working near the auger or motor. Do not place hands near the auger while powered.

Steps to restore auger operation:

• Confirm symptom: Start a cook cycle and listen for auger motor operation. If you hear the motor but see no pellet movement, the coupling may be stripped.
• Access auger motor: Remove the side or rear panel to expose the auger motor and gearbox. Inspect the motor mounting and coupling to the auger shaft.
• Check wiring: Ensure the auger motor connector is firmly plugged into the controller harness and that wires are intact.
• Inspect coupling: Verify that the set screw or coupling between the motor and auger shaft is tight. If stripped, replace the coupling or tighten the set screw with threadlocker.
• Test motor: With the auger disconnected, briefly power the grill and start a feed test to see if the motor shaft turns. If it does not, replace the auger motor with a Recteq-compatible unit.
• Reassemble and test: Reconnect the auger, secure all fasteners, and test pellet feed during startup.

Note: If a new motor does not run, the controller's auger output may be faulty and the controller will need replacement.