Display shows Er5 and grill will not start; fan may run but auger does not feed pellets.

Safety first: Unplug the grill before working on the auger or hopper. Wear gloves; sheet metal edges can be sharp.

Steps to clear jam:

• Empty the hopper: Scoop out pellets into a dry container. Check for clumps, sawdust, or foreign objects (screws, staples, etc.).
• Access the auger: Remove the rear or side access panel (depending on model) to expose the auger motor and tube. Disconnect the auger motor from the control board.
• Check for free movement: Attempt to rotate the auger shaft by hand (with motor removed if necessary). If it will not turn, there is a jam.
• Disassemble auger tube: Remove the bolts securing the auger motor and pull the auger shaft out of the tube. Clear compacted pellets and debris from the tube using a wooden dowel or brush.
• Inspect auger motor: Check the motor for signs of overheating or burnt smell. If the shaft is difficult to turn even when removed from the auger, the motor may be failing.
• Reassemble and test: Reinstall the auger shaft and motor, ensuring alignment with the fire pot. Reconnect wiring, refill hopper with fresh, dry pellets, and run a prime cycle to verify smooth feeding.