Grill lights but then goes out mid-cook without an error code; temperature drops and food stops cooking.

Safety first: Turn OFF and unplug the grill. Allow it to cool before cleaning or reaching into the hopper or fire pot.

Steps to address intermittent flame-out:

• 1. Stir and refill hopper: Break up any pellet bridges by stirring pellets with a clean, dry tool. Keep the hopper at least half full.
• 2. Clean fire pot: Remove grates and diffuser, vacuum ash from the fire pot and burn area. Do this regularly to maintain airflow.
• 3. Inspect auger feed: Observe pellet drop into the fire pot during a test run. If feed is irregular, inspect the auger for partial jams and clear as needed.
• 4. Check combustion fan: Ensure the fan runs steadily during the cook. Clean intake and exhaust vents to improve airflow.

If flame-outs continue, the auger motor or control board timing may be faulty and should be evaluated by a technician.