Grill shuts down mid-cook with unburned pellets in the fire pot and temperature dropping to ambient.

Safety first: Turn the grill off and unplug it. Allow it to cool before cleaning or clearing pellets.

• Clear hopper: Stir pellets in the hopper to break any bridges. Ensure pellets flow freely into the auger intake.
• Clean fire pot: Vacuum ash and unburned pellets from the fire pot. Excess ash can smother the flame.
• Check auger operation: With the hopper partially empty, start the grill and confirm the auger turns regularly. If it stops randomly, inspect the auger motor and wiring.
• Inspect combustion fan: Verify strong airflow from the exhaust during operation. Clean or replace the fan if airflow is weak.
• Use dry pellets: Replace any suspect pellets with fresh, dry pellets to ensure consistent burning.