Pellets in the hopper become swollen, clumped, or form a solid mass, causing feed issues.

Safety first: Ensure the grill is off and cool before working around the hopper and auger.

• Empty hopper: Scoop out pellets and vacuum remaining dust and fragments.
• Inspect for moisture: Check the hopper walls and lid for signs of water intrusion or condensation.
• Dry the hopper: Allow the hopper to air dry completely. Do not use open flames or high heat sources inside the hopper.
• Check lid seal: Ensure the hopper lid closes fully and that any gasket is intact. Replace the gasket if damaged.
• Use fresh pellets: Store pellets indoors in a dry container and only load what you need for each cook.