Grill starts but then runs out of pellets in the firepot and shuts down, even though the hopper is full.

Safety first: Keep the grill unplugged while clearing pellets near the auger intake. Ensure no active fire is present.

Steps to correct:

• Break pellet bridges: Open the hopper and stir pellets with a clean, dry tool to break up any bridges or tunnels above the auger intake.
• Clean hopper: Remove pellets and vacuum out dust and fines, especially around the auger opening.
• Check pellet quality: Discard any pellets that are soft, swollen, or crumble easily. Use only dry, high-quality hardwood pellets.
• Inspect auger intake: Look into the auger opening for compacted sawdust or debris. Clear it with a small brush or vacuum.
• Test feed: Refill with fresh pellets, plug in the grill, and run a priming cycle. Observe that pellets feed steadily into the firepot.