BWT Unresponsive User Interface / Keypad Failure

Heater powers on but does not respond to buttons or touch controls

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Failed BWT display/keypad board, Moisture ingress into control panel, Damaged ribbon cable between UI and main board, Firmware lockup

How to Fix / Troubleshooting

Safety first: Turn off power before opening the control panel.

  • Power cycle: Turn off the breaker for 5–10 minutes, then restore power to clear any temporary lockup.
  • Inspect panel for moisture: Remove the front panel and check for condensation or water inside the display housing. Dry thoroughly and correct any sealing issues.
  • Check ribbon cable: Ensure the cable between the user interface and main PCB is firmly seated and not damaged.

If the interface remains unresponsive, the display/keypad board is likely defective and should be replaced with a BWT-compatible part.

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Repair Difficulty

Medium 3/5

Required Part

BWT User Interface / Display Board
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