Hewalex Water Temperature Measurement Error

Display shows unrealistic water temperature (e.g., 0°C or 60°C) while pool feels normal.

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Possible Causes

Faulty inlet or outlet NTC sensor, Sensor not fully immersed in water stream, Crossed sensor connections on PCB, Electrical interference on sensor wiring

How to Fix / Troubleshooting

Safety first: Turn off power before handling sensors or wiring.

  • Compare with external thermometer: Measure pool water temperature independently to confirm the display is inaccurate.
  • Check sensor placement: Ensure sensors are properly inserted into their wells or fittings and in contact with water.
  • Inspect wiring and connectors: Look for loose or swapped sensor connectors on the control board.
  • Replace faulty sensor: If one sensor consistently reads incorrectly, replace it with a Hewalex‑specified NTC sensor.
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Repair Difficulty

Easy 2/5

Required Part

Water Inlet NTC Temperature Sensor
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