Pentair Unresponsive Keypad / User Interface Failure

Heater display is on but unit does not respond to button presses or temperature changes.

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Possible Causes

Failed keypad membrane, Moisture intrusion into control panel, Loose ribbon cable to main board, Control lockout feature enabled

How to Fix / Troubleshooting

Safety: Turn off power before removing the control bezel.

  • Check for control lock: Some Pentair heaters have a lock feature. Refer to the manual to unlock the keypad if a lock icon is shown.
  • Inspect for moisture: Look for condensation or water behind the display lens. Dry the area thoroughly and correct any cover or gasket issues.
  • Reseat ribbon cable: Carefully disconnect and reconnect the ribbon cable between the keypad/display and main control board.
  • Replace keypad/display: If buttons remain unresponsive, replace the keypad/display assembly with the correct Pentair part.
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Repair Difficulty

Easy 2/5

Required Part

Keypad / Display Assembly
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