E12
Poolworld Line Voltage Polarity / Power Supply Error

Heater shows E12 and will not start; may occur after wiring changes

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Incorrect line voltage (120/240 V) connection, Reversed line and neutral, Loose power terminal connections, Undersized or overloaded circuit

How to Fix / Troubleshooting

Safety first: Turn OFF power at the main breaker and verify with a meter that power is off before opening the electrical compartment.

  • Confirm voltage: Using a multimeter (by a qualified person), verify that the supply voltage matches the Poolworld heater rating (typically 240 V). Incorrect voltage can trigger E12.
  • Check polarity: Ensure line and neutral (if used) are connected to the correct terminals as labeled in the heater's junction box.
  • Tighten terminals: Inspect all power lugs and tighten any loose screws. Look for signs of overheating or discoloration on wires and terminals.
  • Dedicated circuit: Confirm the heater is on a dedicated circuit with the correct breaker size as specified by Poolworld. Overloaded circuits can cause low voltage under load.

Warning: If you are not experienced with electrical work, hire a licensed electrician. Incorrect wiring can cause fire or electric shock.

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Repair Difficulty

Professional Required 5/5

Required Part

Power Terminal Block
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