E11
AquaFlo
Keypad / User Interface Communication Error
E11 displayed and pump will not respond to keypad commands; may still run at a default speed.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Loose keypad ribbon cable, Failed AquaFlo keypad assembly, Faulty control board interface circuit, Water ingress into keypad overlay
How to Fix / Troubleshooting
Safety first: Disconnect power at the breaker before removing the control panel.
- Inspect keypad cable: Remove the front control panel cover and locate the keypad ribbon cable connection to the control board. Reseat the connector and ensure it is fully latched.
- Check for moisture: Look for condensation or water behind the keypad overlay. If present, dry the area and identify the source of leaks (e.g., rain, sprinkler spray).
- Visual inspection: Examine the keypad for cracks or delamination. If buttons feel mushy or unresponsive, the keypad membrane may be failing.
- Test with external controller (if available): If your AquaFlo pump supports external automation, connect it and see if the pump responds. If external control works but the keypad does not, replace the keypad assembly.
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Repair Difficulty
Medium
3/5
Required Part
AquaFlo Keypad Assembly
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