E14
Franklin Electric
Keypad / HMI Failure
Display shows E14 and pump cannot be started from keypad
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Damaged keypad membrane on Franklin Electric controller, Loose keypad ribbon cable, Water ingress into keypad area, Internal HMI electronics failure
How to Fix / Troubleshooting
Safety first: Disconnect power before opening the controller housing.
- Inspect keypad surface: Look for cracks, delamination, or signs of water intrusion around the keypad.
- Check ribbon cable: Open the controller and verify the keypad ribbon cable is fully seated on the PCB. Reseat if loose.
- Dry moisture: If condensation or water is present, dry the area thoroughly and improve enclosure sealing.
- Test external control: If available, try starting the pump via external automation or digital input to confirm the drive itself is functional.
- Replace keypad or controller: If E14 persists and keys do not respond, replace the keypad assembly or the entire Franklin Electric controller per manufacturer guidance.
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Repair Difficulty
Medium
3/5
Required Part
Franklin Electric pump keypad
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