LOCKED
Jandy User Interface Lockout

Pump display shows LOCKED or KEYPAD LOCK; settings cannot be changed and pump may not start/stop from keypad.

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Possible Causes

Keypad lock feature enabled, External automation taking control, Incorrect user operation

How to Fix / Troubleshooting

Safety first: This is a control setting issue; no electrical work is required. Do not open electrical compartments.

  • Unlock keypad:
    • Refer to the Jandy pump manual; typically, press and hold specific buttons (e.g., UP and DOWN arrows together) for several seconds to toggle keypad lock.
  • Check for external control:
    • If connected to AquaLink, the pump may be in remote control mode.
    • Use the AquaLink interface (wall panel or app) to start/stop and adjust speeds, or switch the pump to local mode per the manual.
  • Restore factory defaults (if needed):
    • If settings are corrupted, use the menu to perform a factory reset, then reprogram schedules and speeds.
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Repair Difficulty

Very Easy 1/5
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