American Range Grounding or Neutral Fault

Range or cooktop frame gives a mild shock when touched.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Open ground connection, reversed polarity at outlet, damaged power cord, internal wire short to chassis

How to Fix / Troubleshooting

Critical safety warning: Electric shock hazards can be fatal. Disconnect power at the breaker immediately and do not use the appliance until corrected.

  • Inspect cord and plug: For corded units, check the power cord and plug for damage. Replace if any cuts, burns, or exposed conductors are found.
  • Check outlet wiring: Have a qualified electrician verify that the outlet is wired correctly with proper ground and neutral connections.
  • Inspect internal wiring: A technician should inspect internal wiring for insulation damage where a conductor may be contacting the metal chassis.

Do not attempt to defeat the ground prong or use adapters; proper grounding is essential for safety.

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Repair Difficulty

Professional Required 5/5

Required Part

Power Cord or Internal Wiring Harness
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