Glass-ceramic cooktop surface is cracked or shattered.
Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
Possible Causes
How to Fix / Troubleshooting
Safety: Immediately turn off power at the breaker. Do not use the cooktop with a cracked glass surface due to risk of electric shock and further breakage.
- Prevent use: Inform all household members not to use the appliance until repaired.
- Inspect for sharp edges: Avoid touching broken glass. Wear cut-resistant gloves if you must handle it.
Repair: The entire glass-ceramic top must be replaced as a unit, often together with the touch control panel. This is best done by an authorized De Dietrich service technician.
Repair Difficulty
Required Part
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