JennAir
Ceramic Glass Cooktop Damage
JennAir range or cooktop glass surface is cracked or shattered (no error code)
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Impact from heavy object, Thermal shock from cold liquid on hot glass, Improper cookware use, Manufacturing defect (rare)
How to Fix / Troubleshooting
Safety: Turn off power at the breaker and do not use the appliance until repaired. Cracked glass can expose live components.
- Do not operate: Avoid using any burners on a cracked glass top; this is a fire and shock hazard.
- Document damage: Take photos for warranty or insurance claims if applicable.
- Replace glass top: Order a JennAir-compatible replacement glass cooktop for your exact model. Remove control knobs, lift the top, disconnect wiring as needed, and transfer components to the new glass following service manual instructions.
- Professional help: Due to the risk of glass breakage and wiring complexity, many homeowners choose professional replacement.
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Repair Difficulty
Hard
4/5
Required Part
Glass Cooktop Assembly
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