Surface radiant element on glass cooktop will not heat, indicator light may still come on

Safety first: Turn off power at the breaker. Glass cooktop edges can be sharp; wear cut-resistant gloves.

• Verify symptom:
  • Try all heat settings; confirm the specific burner never heats.
• Access element:
  • Lift or remove the glass top according to the service manual (usually by removing screws under the front lip).
  • Support the glass top safely.
• Test radiant element:
  • Locate the non-heating element and disconnect its wires.
  • Measure resistance across the element terminals; an open circuit indicates a failed element.
  • Replace the radiant surface element if open.
• Check switch/control:
  • If element tests good, test the infinite switch (mechanical knob models) for continuity between terminals as you turn the knob.
  • On electronic touch models, check the surface relay output from the control board.
• Replace faulty control:
  • Replace the infinite switch or surface control board if they do not send power to a good element.