Monogram Capacitive Touch Control Failure

Touch controls on a Monogram glass cooktop are unresponsive or respond intermittently.

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

Possible Causes

Moisture or spills on touch panel, Locked control panel (child lock), Faulty touch control board, Loose UI ribbon cable

Safety first: Ensure all burners are off. Surfaces may still be hot.

Clean and dry: Wipe the touch area with a dry, soft cloth to remove moisture and residue.
Disable lock: If a lock icon is displayed, press and hold the Control Lock key for 3–5 seconds to unlock.
Power reset: Turn off the breaker for 1–2 minutes, then restore power and test controls.
Inspect UI board: If still unresponsive, a technician should inspect the user interface control board and wiring for faults and replace if necessary.

Medium 3/5

User Interface Control Board

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