Viking induction cooktop zone shows F20 and shuts down when a pan is placed on it.

Safety first: Turn off power at the breaker before removing the cooktop from the counter or accessing internal parts.

Steps to check and correct:

• Verify cookware: Ensure the pan is induction-compatible by checking if a magnet sticks firmly to the bottom. Use a flat, appropriately sized pan.
• Try another zone: Test the same pan on a different induction zone. If it works elsewhere, the original zone has a hardware issue.
• Inspect glass and coil area: Look for cracks in the glass or signs of impact over the affected zone.
• Internal inspection: From below, locate the coil for the affected zone and inspect wiring and connectors. Tighten any loose connections.
• Replace coil or module: If wiring is intact but F20 persists, the coil or power module for that zone may be defective and require replacement.

When to call a technician: Coil and module replacement on induction cooktops should be performed by a qualified technician.