Whirlpool
Keypad or touch control failure
Control panel buttons do not respond or respond intermittently
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Worn membrane keypad, moisture intrusion, damaged ribbon cable, failed touch control board
How to Fix / Troubleshooting
Safety first: Disconnect power before removing the control panel.
- Dry and clean: If the panel was recently cleaned or exposed to steam, allow it to dry completely and avoid spraying cleaners directly on the controls.
- Inspect ribbon cable: Remove the control panel and reseat the ribbon cable between the keypad and control board.
- Replace keypad: If specific buttons never work, replace the keypad or entire control panel assembly.
- Replace control board: If the keypad is integrated and the entire panel is unresponsive, replace the user interface/control board assembly.
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Repair Difficulty
Medium
3/5
Required Part
Oven Touchpad / Control Panel Assembly
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