Refrigerator not cooling at all, both fridge and freezer warm, interior lights work but compressor is not running

Safety first: Unplug the refrigerator before accessing the compressor area. Sealed system work should be done by professionals.

Steps:

• Listen and observe: Plug the unit in and listen for clicking from the compressor area every few minutes. Repeated clicking without running suggests a start device issue.
• Access start device: Remove the rear lower panel and locate the plastic start relay/overload on the side of the compressor. Disconnect power again before touching it.
• Inspect and test: Remove the start device and check for burnt smell or rattling pieces inside. If present, replace with the correct Arctic start kit.
• Check wiring: Ensure all wires to the compressor and start device are tight and not burnt.
• Control board: If the compressor never receives power (technician test) and the start device is good, the main control board may be defective and require replacement.

Warning: If the compressor is extremely hot to the touch, allow it to cool before further testing. Do not attempt to open the sealed system.