How to Fix / Troubleshooting

Safety first: Shut off the water supply and unplug the refrigerator before servicing water components.

Steps:

Check filter: Replace the water filter if it is older than recommended or if flow has gradually decreased.
Test dispenser switch: Press the dispenser lever and listen for a click and a humming sound from the valve. If silent, the switch or control may be faulty.
Thaw door line: If the refrigerator is very cold or the door insulation is compromised, the line in the door can freeze. Open the door and gently warm the dispenser area with a hair dryer on low, moving constantly and not overheating plastic.
Inspect valve: The water inlet valve may have separate solenoids for ice and water. If the water solenoid is open-circuit or stuck, replace the valve assembly.

Warning: Always check for leaks after working on water lines.

Water dispenser not working, but ice maker still makes ice

Possible Causes