E12 displayed and water dispenser (if equipped) does not work or drips continuously

Safety first: Unplug the refrigerator and shut off the household water supply before disconnecting any water lines.

Step 1 – Check water supply:

• Verify that the shutoff valve to the refrigerator is fully open.
• Inspect the supply line for kinks or crushing.

Step 2 – Replace or bypass water filter:

• If the filter is older than 6 months, replace it with a compatible Brandt filter.
• After replacement, run several liters of water through the dispenser to purge air.

Step 3 – Test water inlet valve:

• Access the valve at the rear bottom of the refrigerator.
• Disconnect the electrical connectors and measure coil resistance; an open coil indicates failure.
• Check for debris in the valve inlet screen and clean if necessary.

Step 4 – Replace faulty valve or sensor:

• Order the correct water inlet valve and/or flow sensor for your model.
• Label and disconnect water lines, then remove the old valve.
• Install the new valve, reconnect lines and wiring, and ensure all fittings are tight.
• Turn water back on and check for leaks.
• Restore power and verify that E12 clears and dispenser operation is normal.