E18
Brandt Keypad / Touch Control Fault

E18 displayed and the refrigerator may not respond to button presses or touch controls

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Stuck or shorted keypad, Moisture behind control panel, Damaged touch sensor PCB

How to Fix / Troubleshooting

Safety first: Unplug the refrigerator before removing the control panel.

Step 1 – Dry and clean the panel:

  • Wipe the control area with a dry, soft cloth.
  • If there was a spill, allow the panel to dry for several hours with the door open (power off).

Step 2 – Inspect keypad connections:

  • Remove the control panel trim and access the keypad or touch PCB.
  • Check for loose ribbon cables or corrosion.

Step 3 – Replace keypad or touch PCB:

  • If certain buttons remain unresponsive or E18 persists, replace the keypad/touch board assembly.
  • Transfer connectors one by one and reassemble the panel.
  • Restore power and test all functions.
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Repair Difficulty

Medium 3/5

Required Part

User Interface Keypad Board
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