Brandt Dispenser Line or Switch Problem

Water dispenser not working, but ice maker still produces ice

Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

Possible Causes

Frozen water line in door, Faulty dispenser switch, Child lock enabled, Kinked dispenser tubing

How to Fix / Troubleshooting

Safety first: Unplug the refrigerator and shut off water supply if disconnecting lines.

Step 1 – Check controls:

Ensure dispenser is not locked (child lock off).

Step 2 – Test dispenser switch:

Press the dispenser lever and listen for a click or valve hum.
If nothing happens, the switch or control may be faulty.

Step 3 – Inspect water line:

On models with door‑routed lines, a frozen section in the door is common; increase refrigerator temperature slightly and leave door closed to allow thawing.
Check for kinks in the tubing behind the unit.

Step 4 – Replace switch or valve if needed:

If the valve hums but no water flows and lines are clear, replace the water inlet valve.
If the valve does not energize, test and replace the dispenser switch or control board as required.

Repair Difficulty

Medium 3/5

Required Part

Water Dispenser Switch

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