E4
Candy
Defrost Sensor / Evaporator NTC Fault
Refrigerator shows E4 and may stop cooling periodically; defrost cycles seem abnormal; ice builds up on evaporator.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Defective evaporator NTC sensor, Sensor displaced from evaporator surface, Broken or shorted sensor wiring, Faulty main control board defrost circuit
How to Fix / Troubleshooting
Safety: Disconnect mains power before accessing the freezer evaporator area.
E4 usually indicates the defrost/evaporator sensor is not reading correctly.
- Access evaporator: Empty the freezer, remove drawers and the rear inner panel to expose the evaporator coil and defrost components.
- Locate sensor: The Candy evaporator NTC is typically clipped directly to the evaporator tubing or mounted in a small plastic housing touching the coil.
- Check placement: Ensure the sensor is firmly attached to the evaporator and not hanging loose or buried in ice.
- Test resistance: Use a multimeter to measure sensor resistance. At around 0–5°C (slightly above freezing), it should be in the mid–high kΩ range. Open or short readings indicate failure.
- Replace sensor if needed: Install a new Candy evaporator NTC sensor, clipping it securely to the coil. Avoid damaging the aluminum fins.
- Inspect wiring and PCB: Check the harness back to the main PCB. If wiring is intact and sensor is good, the PCB defrost circuit may be faulty and require replacement.
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Repair Difficulty
Hard
4/5
Required Part
Evaporator NTC Sensor
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