Display shows E11 and the water dispenser or ice maker does not receive water.

Safety: Unplug the refrigerator and close the household water supply valve before working on the water system.

• Check water supply: Ensure the household shutoff valve is fully open and water pressure is adequate. Test by disconnecting the supply line at the fridge and briefly opening the valve into a bucket.
• Inspect inlet valve: The Cecotec dual inlet valve is usually located at the rear bottom. Check for leaks, cracks, or mineral buildup at the inlets.
• Clean screens: Remove the inlet hose and clean any debris from the valve's mesh filter.
• Check for frozen lines: Feel the water line inside the freezer door or behind the fridge. If frozen, defrost the unit and reduce freezer temperature slightly.
• Replace inlet valve if faulty: If the valve coils show open circuit on a multimeter or do not actuate when powered (technician test), replace with a Cecotec-compatible dual water inlet valve.
• Restore and test: Turn water back on, check for leaks, restore power, and test dispenser/ice maker. E11 should clear when normal flow is detected.