E14
Cecotec Convertible Zone Temperature Sensor / Damper Fault

Refrigerator shows E14 and the multi-zone or convertible compartment does not reach the selected mode temperature.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Failed convertible zone NTC sensor, Stuck air damper motor, Loose harness between zone and main control, Faulty zone control board (if separate)

How to Fix / Troubleshooting

Safety: Disconnect power before removing drawers or panels.

  • Access convertible zone: Remove the drawer(s) and inner cover of the multi-zone compartment.
  • Locate sensor and damper: The sensor is usually on the rear wall; the damper motor is near the air inlet from the freezer.
  • Inspect for ice or obstruction: Clear any ice or food debris blocking the damper door.
  • Check wiring: Ensure connectors to the sensor and damper motor are secure.
  • Replace faulty parts: If the sensor tests open/short, replace it. If the damper does not move during mode changes, replace the Cecotec convertible zone damper motor.
  • Test: Restore power, select different modes, and verify temperature changes and clearing of E14.
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Repair Difficulty

Medium 3/5

Required Part

Convertible Zone NTC Sensor
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